In plain words
- The refund rule is set by the organiser for each event and shown before payment.
- A cancelled event gives rise to a refund following the procedure described here.
- Every movement is recorded and visible to the buyer as well as the organiser.
This summary is provided for reading. Only the full text below is binding.
01
The organiser's rule
Refundable until a date, partially, or not at all.
02
Event cancellation
Procedure, refund method and timelines.
03
Non-refundable fees
What is kept, and why.
04
How to request
The steps, the supporting documents, the point of contact.
A refund request?
Write to us choosing the Support reason.
Structural text: it describes the purpose of each section. The drafted, legally validated version will replace it before going live.