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Help centre

Find an answer, fast.

Articles sorted by profile. The service status is always on display.

Organisers

Articles being written
  • Create and publish an event

    Required information, visibility, putting the website online.

  • Set up ticketing

    Categories, quotas, promo codes, refund rules.

  • Connect a domain

    Tikiti subdomain or custom domain, DNS verification.

  • Withdraw my funds

    Timelines, supporting documents, beneficiary accounts.

Attendees

Articles being written
  • Find my ticket

    By phone number, by link or by code.

  • Add a paper ticket to Tikiti

    Scan, verification and activation of the digital pass.

  • Reply to an invitation

    RSVP, companion, changing a reply.

  • I haven't received my pass

    Checks to make before contacting the organiser.

Field teams (Ops)

Articles being written
  • Prepare the gates

    Devices, scanner accounts, zones and access levels.

  • Scan offline

    Offline mode, sync, double-scan conflicts.

  • Activate a ticket book

    Assignment to a seller and coupon tracking.

  • Print badges on site

    Compatible printers, consumables, troubleshooting.

Help centre articles are being written. The status banner will connect to the real status page.

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